Oceans Resort Terms and Conditions
Booking Policy
No reservation will be accepted or guaranteed, unless a valid credit card number, cardholders name and card expiry date are supplied at the time of reservation.
Please note to protect your credit card identity all online credit card payments are processed by Direct Payment Solutions (DPS).
This means that when booking online, the full cost of the stay is deducted immediately by DPS on behalf of Oceans Resort at the time of making the booking.
When making a booking ‘on request’ (when the booking has to be manually confirmed by Oceans Resort), funds are reserved for a period of 5 -7 days but not charged against the card until a booking has been confirmed. If the booking request is subsequently declined the authorisation will be released after the same 5 – 7 day period.
Cancellation Policy
Oceans Resort Whitianga adopts the following practice when dealing with a cancellation of a holiday booking.
High Season – From Labour Weekend (included) to Easter included
If the booking is cancelled 28 days or more prior to the date of arrival, there will be a full refund less an administration fee of $30.00.
If the booking is cancelled less than 28 days prior to the arrival date, there will be no refund.
Low Season – From Easter Monday to Labour Weekend (excluded)
If the booking is cancelled 14 days or more prior to the date of arrival, a credit can be moved to a future booking less an administration fee of $30.00 (subject to availability and rate adjustment).
If the booking is cancelled less than 14 days prior to the planned date of arrival, there will be no refund. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.
The administration fee covers the cost of processing the booking, receipting and banking the deposit, cancelling booking from reservation system.
Please note, any advice of a cancellation MUST BE RECEIVED BY OCEANS RESORT IN WRITING.
Blackout Dates
2023 - Term 3 Holidays – Friday 22 September - Sunday 8 October 2023
2023-24 - Term 4 Holidays - Wednesday 20 Dec 2023 - Monday 29 January 2024
2024 - Term 1 Holidays – Friday 12 April – Sun 28 April 2024
2024 - Term 2 Holidays – Friday 6 July – Sunday 21 July 2024
2024 - Term 3 Holidays – Friday 27 September – Sunday 13 October 2024
2024 - Term 4 Holidays – Friday 20 December until end of January 2025
Waitangi Day
Anzac Day
Easter Weekend
Kings Birthday Weekend
Matariki Weekend
Oceans Festival Weekend
Labour Weekend
Wellington Anniversary Weekend
Auckland Anniversary Weekend
Labour Weekend
Christmas Summer Holiday Period 20th Dec - 1st Feb (including Auckland Anniversary weekend)
Terms and Conditions
- Check in time is from 2.00-6.00pm. Late check ins after 6.00pm must be pre-arranged with the Duty Manager prior to arrival (please contact reception 2 days before arrival).
- Arrivals after 8.00pm incur a $40 call out fee.
- No arrivals after 10.00pm.
- Check out time is by 10.00am.
- No refund for early departure.
The Customer will be required to provide a credit card number at motel check in to cover incidental charges.
We are a NON Smoking complex.
18 Eyre Street, Whitianga, Check in is 50metres down the drive
Telephone: (07) 869 5222
Email: stay@oceansresort.co.nz
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